Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
Handle customers enquires, feedback/ complaints, and follow up with service recovery.
Ensure operational excellence and optimization of resources.
Develop & implement training, refresher program. Responsible in leading onboarding & refresher training to equip staff with high competency & skills to perform all tasks i.e., wrapping, handle international delivery, laundry drop-off and other tasks assigned to them.
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