JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
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Responsible for proposing customized display solutions based on sales & category initiatives.
Responsible for conducting post evaluation of the shelf management activities and Point of Sale materials/ solutions. To conduct shopper observation on the effectiveness of the POSM & in-store display solution.
Responsible for monitoring competitor activities, trends in display solutions and communicate impact or opportunities to the Marketing, CDT and Customer team.
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Lead Management & Follow-up: Respond to inquiries (phone, internet, walk-in) promptly, manage the CRM system, and follow up with prospective and past customers to secure repeat business.
Transaction Management: Assist customers with credit applications, explain financing/leasing options, and ensure all paperwork is completed accurately.
Vehicle Delivery: Manage the final delivery process, ensuring the vehicle is pristine and the customer understands all features.
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Services all customers according to the Kate Spade approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor
Participates as a team member and encourages team to meet and exceed performance standards
Consistently uses Kate Spade Communication tools to remain informed of individual performance, store performance and company information.
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Drive conversion by guiding homeowners from consultation stage to project confirmation.
Build and maintain good relationships with clients through professional consultation and ensure great customer experience through their renovation journey.
Stay updated on industry trends, home renovation, and practical interior solutions that add value to properties.
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Key Account Leadership: Take end-to-end commercial ownership of major national health & beauty accounts (Guardian or Watsons), executing annual joint business plans (JBP) to drive top-line growth, volume, and category market share.
Commercial Negotiations: Lead annual trading terms agreements (TTA), margin structures, promotional funding, listing fees, and credit terms to ensure commercial alignment and account profitability.
Trade Marketing & Execution: Develop and implement account-specific promotional plans, planogram mechanics, secondary counter visibility, and high-impact in-store displays in close collaboration with marketing teams.
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Drive conversion by guiding homeowners from consultation stage to project confirmation.
Build and maintain good relationships with clients through professional consultation and ensure great customer experience through their renovation journey.
Stay updated on industry trends, home renovation, and practical interior solutions that add value to properties.
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Develop Sales Strategies and Account Plans: Create and execute territory and account plans, monitor sales pipelines, prepare accurate forecasts, and implement strategies to achieve sales objectives.
Collaborate with Internal and External Stakeholders: Work closely with presales consultants, technology vendors, implementation teams, and business partners to deliver tailored solutions and ensure a seamless customer experience.
Represent the Company and Drive Customer Success: Promote the company's products and services at industry events, exhibitions, and conferences while preparing quotations, presentations, negotiating commercial terms, addressing customer concerns, and ensuring high levels of customer satisfaction.
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Coordinate with the sales team to ensure marketing efforts align with sales objectives, contributing to business growth.
Assist in the planning and execution of marketing campaigns across digital, social, CRM, and offline platforms, with a focus on optimizing performance.
Analyze customer behavior and sales funnels to provide actionable insights that improve campaign effectiveness and the overall customer journey.
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