Track and report customer experience measures, including Net Promoter Score, customer satisfaction, complaint resolution time, repeat-purchase and loyalty-membership rates, and recommend improvements.
Resolve escalated customer inquiries, complaints, and service recoveries with professionalism and empathy to convert negative experiences into positive brand interactions
Grassroots Community Engagement: Actively participate in neighborhood pet chat groups (WhatsApp, Telegram, Facebook) by providing friendly, non-pushy pet care tips and building organic goodwill.
Participate in and attend all store meetings and other related activities including, but not limited to, daily stocks maintenance, product transfers, and floor change over