Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
Ensure compliance with SOPs and service standards.
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maintain customer files with quotations and prepare internal approval form and other information.
manage and monitor shipping status and documentation formalities with hauliers and shipping companies to ensure proper and timely import/export of containers.
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Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
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He/she is also responsible for organizing various important documents, papers and making copies whenever required.
A front office assistant is also responsible for managing the correspondence with employees, customers through text, voice mails and regular mail.
In the absence of senior executives, the front office assistant is responsible for greeting, welcoming and entertaining the clients and making sure that they are properly informed.
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