Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Provide technical support and guidance to customers on selecting the appropriate Fall Protection and PPE solutions based on their specific needs and regulatory requirements.
Manage and maintain strong relationships with existing customers by providing excellent customer service, addressing inquiries, and resolving any issues or concerns promptly.
Stay up-to-date on industry trends, competitor activities, and new product developments in the Fall Protection and PPE market to maintain a competitive edge.
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Sales
Fall Protection
PPE (Personal Protective Equipment)
3M Products
Scott Safety Products
Safety Solutions
Customer Relationship Management
Business Development
Technical Sales
Manage the full project team including site agents, engineers, quantity surveyors, and safety personnel
Ensure compliance with construction drawings, specifications, contract documents, and relevant authority requirements (e.g., CIDB, DOSH, local authorities)
Chair and manage project progress meetings, site coordination meetings, and client/consultant liaison meetings
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