The E-Commerce Operations & Customer Service Assistant is responsible for delivering timely and professional customer support while ensuring the smooth daily fulfilment of online orders across Shopee, TikTok Shop, Lazada, Website and PG Mall. Customer service is a core responsibility of this role, together with order processing, returns, refunds, logistics coordination, stock support and e-commerce administration.
Define and manage the overall environment topology, release management strategy, and deployment pipelines using Azure DevOps and Lifecycle Services (LCS).
Act as the ultimate technical authority on complex D365 F&O issues, troubleshooting critical performance bottlenecks, data integrity problems, and architectural gaps.
Bridge the gap between business requirements and technical execution, translating complex functional demands into efficient technical solutions.
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