This detail-oriented professional is responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.
Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
Checking of daily production flow, hygiene and quality.
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Support inventory accounting and intercompany processes, including inventory valuation, stock provisions, transfer pricing, intercompany reconciliations, and intercompany profit elimination.
Prepare balance sheet reconciliations related to inventory, manufacturing costs, accruals, and other site-related accounts, and follow up on open items with proper supporting documentation.
Support forecast cycle activities for manufacturing sites, including preparation of data for submissions.
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Define develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
Review HRSSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HRSSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model.
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Performance Monitoring: Track the progress of property cleanliness scores (guest reviews, internal audits) and implement corrective action plans where standards fall short.
Standard Operating Procedures (SOPs): Continuous evaluation of existing housekeeping SOPs, recommending and implementing updates to improve efficiency, hygiene standards, and consistency across all locations.
Experience: Minimum of 2–3 years of supervisory or quality control experience in Hotel Housekeeping, Executive/Assistant Housekeeping, or Quality Assurance within the hospitality line.
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