Review outstanding tasks daily, follow-up the updates status of testing results and investigation outcomes to ensure closure of tasks and action items in MasterControl
Prepare and update customer complaint reporting including Monthly Complaint Trend, Pareto Charts and Data Analysis on the breakdown of complaints
Follow up on Verification of Effectiveness for actions taken on customer complaints till closure
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Review outstanding tasks daily, follow-up the updates status of testing results and investigation outcomes to ensure closure of tasks and action items in MasterControl
Prepare and update customer complaint reporting including Monthly Complaint Trend, Pareto Charts and Data Analysis on the breakdown of complaints
Follow up on Verification of Effectiveness for actions taken on customer complaints till closure
...
Review outstanding tasks daily, follow-up the updates status of testing results and investigation outcomes to ensure closure of tasks and action items in MasterControl
Prepare and update customer complaint reporting including Monthly Complaint Trend, Pareto Charts and Data Analysis on the breakdown of complaints
Follow up on Verification of Effectiveness for actions taken on customer complaints till closure
...
Production & Process Controls – review, change and approve manufacturing procedures, test method validations, quality inspection plans, and other quality documentations as required.
Nonconformance (NC) and CAPA processing – Lead quality activities such as inspection methods, NC containment, correction, closure and CAPA, and drive improvement through analysis of trend data for all sites (Kuala Ketil / Kulim / Kulim Hi-Tech). Ensure NC and CAPA completed before due date.
Auditing – routinely perform internal and process-related audits (Gemba walk) to monitor the effectiveness of implemented corrective actions. Responsible to Implement and conduct line process audit.
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Lead supplier readiness/improvement work with new suppliers (pre-product launch) and existing suppliers (as needed).
Utilize supplier performance data and sourcing strategies to target, define approach, and continuously improve supplier performance.
Ensure suppliers understand and apply company’s change control requirements through annual training and auditing supplier’s conformance to the requirement.
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