Responsible for Engineering Change Review, 8D Review, and coordination, interface with downstream as required, e.g., excursion-related, packaging feedback.
Apply established Manufacturing QA standards, methods, playbooks and tools to support consistency, standardisation and adoption of proven approaches across manufacturing teams.
Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
Check that descriptions accurately reflect what actually happened in the video, including failures, drops, or slipped grips - flagging any instances where outcomes were inaccurately described or "smoothed over."
Perform application security testing to identify vulnerabilities such as SQL injection, XSS, CSRF, authentication flaws, and access control weaknesses.
Familiarity with defect tracking tools and the ability to write clear reports with reproduction steps, expected and actual results, and supporting evidence.