Ensure tests and other tasks assigned are performed in a timely manner in compliance to Standard Operating procedures, requirements specified in our company Quality and Safety Standards, regulatory dossiers and pharmacopoeia.
Customer Support & Feedback: Help troubleshoot user issues, respond to support inquiries, and monitor feedback from channels such as Discord, Reddit, and app store reviews.
Oversee the monitoring of customer interactions to ensure compliance with quality standards, standard operating procedures (SOPs), and client requirements.