Documentation & Reporting: Prepare daily/weekly quality inspection reports, maintain the QA/QC logbook, and issue Non-Conformance Reports (NCR) when defects are found, following up until corrective actions are fully implemented.
Analyse customer complaint data and trends to identify recurring issues, determine improvement opportunities, and recommend actions to reduce complaint rates.
To manage and maintain the Company's Quality Management System (QMS) documentation and document control processes, ensuring all controlled documents (SOPs, Work Instructions, Policies, Forms, specifications and records) are created, reviewed, approved, issued, distributed, retrieved and archived in accordance with Good Manufacturing Practice (GMP) / Good Documentation Practice (GDP) and applicable regulatory requirements, thereby supporting the organization's compliance, audit-readiness and continuous improvement of the QMS.