Ensure document control procedures and systems in accordance to ISO9001:2015 & ISO 17025:2017.Managing the creation, revision, distribution, and archiving of documents.Ensuring documents are accurately labelled, indexed, and stored for easy retrieval.Collaborating with internal teams to establish document control standards and protocols.Monitoring document lifecycle and implementing version control processes.Maintaining document databases and ensuring data integrity and security.Assisting in the preparation outgoing samples for regulatory approvals and commercial/field trials.Prepare QA reporting in mystics.Prepare PRNS and monitor inventory for chemicals, glassware and consumables.Prepares CoA for outgoing finished goods as per customer /requlatory requirements. Coordinate calibration/PM of all test equipment and fixturesPerform review of Records and other documentation for compliance to established procedures and Good Documentation Practices
Places items on hold that does not meet the specification such as incoming material, work in process, and or finished goods. Presents reasons for retention and recommends possible solution to the issue.
Inspects and calibrates equipment used in the lab. Reports non-compliance findings and recommends next step solutions to the QA Manager and facility management on a timely manner. Complies with and enforces GLPs (Good Laboratory Practices), GMP (Good Manufacturing Practices), Safety Practices, etc. Demonstrates and enforces the importance of Good Manufacturing Practices (GMP’s) and monitors diligently. Follows up with necessary corrective actions when not being followed.
Reviews, interprets, verifies, and summarizes data collected from other departments. Reports any deficiencies to QA Manager in a timely manner.
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Execute and manage functional, regression, integration, and specialized performance tests.
Participate in requirement reviews to define test scenarios, identify edge cases, and ensure maximum test coverage.
Perform root cause analysis of failures and collaborate directly with development and product teams to resolve defects and ensure quality metrics are met.
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Execute and manage functional, regression, integration, and specialized performance tests.
Participate in requirement reviews to define test scenarios, identify edge cases, and ensure maximum test coverage.
Perform root cause analysis of failures and collaborate directly with development and product teams to resolve defects and ensure quality metrics are met.
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Assign specific tasks to designated Warehouse personnel based on identified issues such as over-pick, over-shipment, and missing Uline labels. Ensure effective coordination and communication between logistics and warehouse teams to resolve quality issues.
Monitor follow-up actions to guarantee timely resolution of reported logistics-related quality concerns.
Prepare credit notes and invoices related to quality complaints.
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Leadership & Team Management:• Lead and mentor a team of QA engineers specializing in both manual and automated testing.• Assign tasks, review deliverables, and monitor progress to ensure timely project completion.• Provide technical guidance and training to team members on testing techniques and tools.
Test Strategy & Planning:• Develop and implement a comprehensive QA strategy that includes both manual and automated testing.• Define test plans, test cases, and test scripts based on functional and non-functional requirements.• Collaborate with stakeholders to identify key test scenarios and acceptance criteria.
Manual Testing:• Perform exploratory, functional, regression, and integration testing to ensure system reliability.• Validate software against requirements by executing test cases and documenting results.• Identify, log, and track bugs, working closely with developers to resolve issues.
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Execute and manage functional, regression, integration, and specialized performance tests.
Participate in requirement reviews to define test scenarios, identify edge cases, and ensure maximum test coverage.
Perform root cause analysis of failures and collaborate directly with development and product teams to resolve defects and ensure quality metrics are met.
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Execute and manage functional, regression, integration, and specialized performance tests.
Participate in requirement reviews to define test scenarios, identify edge cases, and ensure maximum test coverage.
Perform root cause analysis of failures and collaborate directly with development and product teams to resolve defects and ensure quality metrics are met.
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Investigate product complaints, food safety incidents, and operational non-conformances, including root cause analysis and corrective/preventive action implementation (CAPA).
Compile audit findings, incident reports, QA documentation, and SMART action plans for management review.
Support and manage Halal certification applications, renewals, surveillance audits, and compliance matters with JAKIM and relevant authorities.
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You will be fully responsible to plan, coordinate, manage and run the events under the program, from conceptualization and program run-down, to venue and management on-site, to selection of invitees and compilation of the results/ outcomes from the events.
You will also be the owner of this list of selected customers, establishing the selection criteria, curating this list and maintaining a robust and effective engagement frequency with the list.
Work closely with other units with CX QA & Governance Dept to be involved in Customer Insights (CSAT, NPS, VOC) as well as the Journey Audit team who conducts Service OA audits, to present a holistic view of customers feedback as inputs for decision-making and continuous improvements.
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Execute and manage functional, regression, integration, and specialized performance tests.
Participate in requirement reviews to define test scenarios, identify edge cases, and ensure maximum test coverage.
Perform root cause analysis of failures and collaborate directly with development and product teams to resolve defects and ensure quality metrics are met.
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We are looking for a highly meticulous, hands-on Lead QA Engineer to own the end-to-end quality of our product ecosystem. While our AI Data team ensures our computer vision models are accurate, your job is to ensure the entire system—from the physical edge device in a retail store to the cloud backend and the advertiser’s SaaS dashboard—works flawlessly and delivers real commercial value.
You will be the ultimate gatekeeper for our product releases. We need someone who can design a robust, repeatable QA process, but who is also deeply involved in the day-to-day testing. You won't just be managing spreadsheets; you will be digging into Linux device logs, testing API payloads, and putting yourself in the shoes of both the consumer interacting with our screens and the advertiser reviewing their campaign ROI.
If you love understanding complex, multi-tiered products at a deep technical level and are passionate about protecting the customer experience, this is the role for you.
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Hardware/Software Integration Testing: Simulate real-world edge conditions (e.g., network drops, device reboots, offline modes) to ensure our on-premise Linux hardware recovers gracefully and no critical data is lost.
Drive Test Automation: Identify the highest-value areas for automation (APIs, UI regression) and build or oversee the implementation of automated test suites to speed up our release cycles without sacrificing quality.
Cross-Functional Collaboration: Act as the bridge between Product, Engineering, and Operations. Translate complex technical bugs into clear business impacts, and work closely with developers to reproduce and resolve edge-case issues.
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