Investigate product complaints, food safety incidents, and operational non-conformances, including root cause analysis and corrective/preventive action implementation (CAPA).
Compile audit findings, incident reports, QA documentation, and SMART action plans for management review.
Support and manage Halal certification applications, renewals, surveillance audits, and compliance matters with JAKIM and relevant authorities.
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Collaborate & Influence: Work side-by-side with Developers and Product Managers to align test coverage with business goals and lead User Acceptance Testing (UAT).
Track & Solve: Log and verify defects using tools like JIRA, ensuring every "edge case" is handled before we go live.
Education: A Degree in Computer Science, Software Engineering, or a related field.
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You will be fully responsible to plan, coordinate, manage and run the events under the program, from conceptualization and program run-down, to venue and management on-site, to selection of invitees and compilation of the results/ outcomes from the events.
You will also be the owner of this list of selected customers, establishing the selection criteria, curating this list and maintaining a robust and effective engagement frequency with the list.
Work closely with other units with CX QA & Governance Dept to be involved in Customer Insights (CSAT, NPS, VOC) as well as the Journey Audit team who conducts Service OA audits, to present a holistic view of customers feedback as inputs for decision-making and continuous improvements.
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Execute and manage functional, regression, integration, and specialized performance tests.
Participate in requirement reviews to define test scenarios, identify edge cases, and ensure maximum test coverage.
Perform root cause analysis of failures and collaborate directly with development and product teams to resolve defects and ensure quality metrics are met.
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We are looking for a highly meticulous, hands-on Lead QA Engineer to own the end-to-end quality of our product ecosystem. While our AI Data team ensures our computer vision models are accurate, your job is to ensure the entire system—from the physical edge device in a retail store to the cloud backend and the advertiser’s SaaS dashboard—works flawlessly and delivers real commercial value.
You will be the ultimate gatekeeper for our product releases. We need someone who can design a robust, repeatable QA process, but who is also deeply involved in the day-to-day testing. You won't just be managing spreadsheets; you will be digging into Linux device logs, testing API payloads, and putting yourself in the shoes of both the consumer interacting with our screens and the advertiser reviewing their campaign ROI.
If you love understanding complex, multi-tiered products at a deep technical level and are passionate about protecting the customer experience, this is the role for you.
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Hardware/Software Integration Testing: Simulate real-world edge conditions (e.g., network drops, device reboots, offline modes) to ensure our on-premise Linux hardware recovers gracefully and no critical data is lost.
Drive Test Automation: Identify the highest-value areas for automation (APIs, UI regression) and build or oversee the implementation of automated test suites to speed up our release cycles without sacrificing quality.
Cross-Functional Collaboration: Act as the bridge between Product, Engineering, and Operations. Translate complex technical bugs into clear business impacts, and work closely with developers to reproduce and resolve edge-case issues.
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You will be fully responsible to plan, coordinate, manage and run the events under the program, from conceptualization and program run-down, to venue and management on-site, to selection of invitees and compilation of the results/ outcomes from the events.
You will also be the owner of this list of selected customers, establishing the selection criteria, curating this list and maintaining a robust and effective engagement frequency with the list.
Work closely with other units with CX QA & Governance Dept to be involved in Customer Insights (CSAT, NPS, VOC) as well as the Journey Audit team who conducts Service OA audits, to present a holistic view of customers feedback as inputs for decision-making and continuous improvements.
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This role exists to assist the Lead in ensuring all QMS separation activities are delivered accurately, consistently, and on time, in accordance with the established plan.
The role will work closely with SEA Quality, Operations, supply chain, Regulatory, and Facilities teams, and will engage with Regional and Global Quality stakeholders as required to support a smooth and compliant QMS separation.
Execute and coordinate assigned QMS separation activities for the Osprey program in accordance with the approved Project Plan and Quality Plans.
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You will drive continuous improvement by managing "Project Stage Gates" and lessons-learned sessions, ensuring past insights are turned into future successes.
You will oversee non-conformance management (NCRs) and monitor financial quality metrics—such as Cost of Poor Quality (COPQ) and project savings—to keep the project on track.
You will manage site readiness and subcontractor quality, validating everything from civil works inspections to final documentation before it reaches the customer.
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You will drive continuous improvement by managing "Project Stage Gates" and lessons-learned sessions, ensuring past insights are turned into future successes.
You will oversee non-conformance management (NCRs) and monitor financial quality metrics—such as Cost of Poor Quality (COPQ) and project savings—to keep the project on track.
You will manage site readiness and subcontractor quality, validating everything from civil works inspections to final documentation before it reaches the customer.
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Translate business requirements into clear documentation for developers, testers, and system configuration teams.
Support the Finance team in system migration or transformation projects by ensuring process documentation is accurate and up to date.
Work closely with the Senior Finance System & Governance Specialist and project team members to align documented processes with system design and Finance requirements.
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Translate business requirements into clear documentation for developers, testers, and system configuration teams.
Support the Finance team in system migration or transformation projects by ensuring process documentation is accurate and up to date.
Work closely with the Senior Finance System & Governance Specialist and project team members to align documented processes with system design and Finance requirements.
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Customer Journey Optimization: Design and implement seamless experiences, from onboarding to upgrades or trade-ins, focusing on customer experience and business goals.
Customer Issue Management: Establish efficient processes for resolving customer issues related to device lifecycle services, minimizing escalations and improving satisfaction.
Market Insight and Innovation: Analyze market trends and competitor offerings to enhance current services and introduce differentiated solutions.
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