Oversee food preparation and presentation, upholding strict standards for quality, taste, and safety in compliance with all food handling regulations.
Manage inventory levels, including ordering supplies, receiving deliveries, and conducting regular stock checks to minimize waste and ensure product availability.
Implement and enforce operational policies and procedures, including opening and closing duties, cash handling, and maintaining cleanliness and sanitation standards throughout the premises.
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Team Leadership
Customer Service
Food Safety and Handling
Inventory Management
Staff Training and Development
Operational Efficiency
Problem-Solving
Communication Skills
Scheduling
Address and resolve customer complaints and concerns promptly and professionally, employing conflict resolution techniques to ensure a positive guest experience.
Collaborate with kitchen and bar staff to ensure seamless communication and coordination, optimizing workflow and minimizing service delays.
Maintain inventory of service supplies, place orders as needed, and ensure proper storage and utilization to control costs and prevent shortages.
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Team Leadership
Problem-Solving
Conflict Resolution
Performance Monitoring
Staff Training and Development
Operational Efficiency
Customer Service Management
Good customer service skills
Team leadership and people management
Able to guide and train crew members
Able to handle customer complaints and feedback
Good problem-solving skills
Able to manage shift operations and crew deployment
Basic knowledge of stock and inventory management
Good teamwork and positive attitude
Good time management and multitasking