Lead customer complaint management processes, including investigation, root cause analysis, corrective actions, and continuous improvement initiatives.
Ensure quality compliance throughout the distribution network, including distributors, co-packers, transport providers, and third-party logistics partners (3PLs).
Coordinate quality-related communications with customers, authorities, and external stakeholders while ensuring timely issue resolution....
Apply approval or rejection labels to raw materials and finished goods.
Involved in management of non-conforming products and release of conforming finished goods.
Support roles consist of work in a: clerical, administrative or specialized support tasks in an office or field setting, specialized technical tasks or skilled craft work, and unskilled or semi-skilled operational tasks...
Ability to interpret technical drawings, specifications, and industry standards, and to align production processes with customer and regulatory requirements.
Demonstrated leadership skills, including team management, cross-functional collaboration, and training or mentoring of staff on quality topics.
Strong analytical and problem-solving abilities, with attention to detail and a structured approach to resolving quality issues....
Coordinate all activities for identification, collection, indexing filling and storage related to the Document Control procedure, including QC documents. (E.g. CPIS, DR, RIR)
Input document data into the standard registers ensuring that the information is accurate and up to date.
Maintain updates records of all approved documents....
Documents products that do not meet technical specifications using specified systems. Trains others in the use of measurement equipment, segregation of non-conforming product and documentation.
Follows the norms and standards of quality defined by the Company.
Reports progress on problem resolution to management. Assists in the development of new methods and procedures....
Assisting the management and implementation of the strategic planning for QA unit
Ensuring and accountable for the university compliances with the policies and regulations by the professional bodies, stakeholder and institution authorities