· Conduct incoming material inspection, in-process inspection, and final product inspection to verify conformance to specifications.
· Investigate quality non-conformances, defects, and customer complaints; lead root cause analysis (RCA) and corrective and preventive action (CAPA) initiatives.
· Maintain quality records, inspection reports, and traceability documentation in accordance with the company's document control system and Client’s MDR format.
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To participate in periodic internal, external audit and all other inspections to ensure effective implementation of all quality procedures and standards throughout the entire operation.
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Financial Accuracy: Ensure all receivables and account statements are correct and submitted on time, covering guests, groups, banquets, employees, and credit card companies.
University degree with 3-4 years of relevant experience.
Attention to detail, good communication, and interpersonal skills.
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Lead the investigation, resolution, and documentation of customer complaints, ensuring Corrective and Preventive Actions (CAPA) are effectively implemented
Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary
Plan and conduct training programs for QA/QC staff, including new employee induction, technical training, and refresher sessions
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