Perform root cause analysis on audit findings to understand why the findings occurred and support with the communication of those in monthly meetings with Operations.
Identify improvements to both audit and operational processes and procedures.
Identify communication pain points and friction areas
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Perform structured quality reviews of identity verification cases (document and biometric)to assess decision accuracy and identify errors, process gaps, and system limitations
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Conducted supplier audits, qualification processes, and performance evaluations, including scorecard monitoring and continuous improvement initiatives.
Collaborated with cross-functional teams and suppliers to resolve quality issues, support supplier development, and ensure compliance with customer and regulatory requirements.
Strong understanding of supplier quality management, including NCR handling, RCCA/8D methodologies, and “Copy Exactly” principles.
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Act as liaison between Research and Development Teams and Manufacturing Operations Organization to provide potential corrective actions and feedback based on root cause determinations.
Perform advanced unit, integration, and systems verification and validation testing using HW/SW tools. Review others testing methodologies and algorithms or hardware to ensure optimal test cases as needed.
Work closely with other project team members as needed to ensure the final combined product has compatible software, electronic hardware, and mechanical hardware which functions properly together and performs at levels specified in the product specifications.
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Provide advice and guide Incoming Quality personnel on incoming parts/components/materials specifications, incoming control plans and queries of non-conformance parts/components/materials.
Support the CFT on product quality matters.
Monitor, assess customer returns and work on corrections, corrective and preventive actions to improve product quality and manufacturing process.
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AOl Technician responsible for operating, programming, and maintaining Automated Optical Inspection (AI) systems. The role combines technical troubleshooting, quality assurance, and collaboration with production teams.
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