Handle escalations beyond CSO or Senior CSO resolution authority
Coach and performance-manage Malaysia CSOs and the Senior CSO; drive quality calibration
Run cross-market alignment calls or checkpoints with Team Leaders in other markets to surface risks, share best practice, and flag inconsistencies before they reach client governance
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To trace and validate billing, collection and adjustment transactions and establish the correct outstanding balance by Site ID.
To retrieve, review and maintain supporting documents including tenancy agreements, sales orders, contracts, invoices, payment records and other relevant documents.
To identify root causes of reconciliation differences and recommend appropriate reallocation, adjustment, clearing or write-off.
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Accurate and timely processing of customer payments in accordance with company policies, procedures, and service level agreements. Drive team performance, compliance, and continuous improvement to support business and regional objectives.
Manage Credit management processes ensuring smooth flow of activities for different locations in scope of the Credit Risk Team. Ensure compliance with established rules and policies.
Review and approve credit risk analysis including risk categories, credit limits, etc.
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Sort all incoming and outgoing mails/faxes/parcels effectively and date stamp all general correspondence;
Deal with courier services company, responsible for all incoming and outgoing courier documents/parcels; Monitoring necessary record for shipment/s tracking & invoicing/billing purpose; Ensure all courier dockets are sufficient at all times;
Check and verify courier services company invoice are accurate and have it process on time;
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Membantu kerja-kerja HR Assistant termasuk mengemaskini fail pekerja, rekod kehadiran, cuti, MC,dokumen lantikan, confirmation, warning letter, resignation, termination dan dokumen HRlainmengikut arahan HR Department/pihak pengurusan.
Membantu proses pengambilan pekerja seperti menyusun dokumen calon, menyediakan borangpermohonan kerja, mengatur sesi temuduga, mengemaskini database calon dan membantupenyediaan surat tawaran kerja apabila diperlukan.
Membantu menguruskan dokumen pekerja asing termasuk penyusunan rekod passport, permit, paskerja, kontrak kerja, insurans dan dokumen sokongan yang berkaitan.
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Manages Projects Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
Identifies and Analyzes Solution Sales Opportunities Reviews and assesses account opportunities from within their assigned EAMs’ book of business to identify opportunities for Customer Solution's resource engagement and to support the BD sales resources.
Generates Large Scale Revenue Opportunities Monitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved.
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Manages Projects Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
Identifies and Analyzes Solution Sales Opportunities Reviews and assesses account opportunities from within their assigned EAMs’ book of business to identify opportunities for Customer Solution's resource engagement and to support the BD sales resources.
Generates Large Scale Revenue Opportunities Monitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved.
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Manages Projects Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
Identifies and Analyzes Solution Sales Opportunities Reviews and assesses account opportunities from within their assigned EAMs’ book of business to identify opportunities for Customer Solution's resource engagement and to support the BD sales resources.
Generates Large Scale Revenue Opportunities Monitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved.
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