Assist with AI-enabled recruitment digitalisation, including candidate databases, hiring workflows, dashboards, automation support, and process improvement.
Work with internal stakeholders to understand hiring needs, operational demand, and workforce requirements.
Track recruitment response, conversion, and campaign effectiveness for high-volume hiring.
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Position your career for future leadership roles by taking ownership of the HR function in a fast-paced, technology-driven industry.
Manage the end-to-end employment lifecycle, including recruitment, onboarding, and offboarding, to help us provide a seamless experience for every new joiner.
Maintain accurate employee records and documentation so that we can ensure full compliance with Malaysian labor laws at all times.
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Align service delivery and quality with overarching objectives of the global HR Support Solutions/PSS organization. Manage service quality expectations and address customer concerns. Setting and monitoring team working plan and resource allocations. Maintain and auditing SWI documents and ensure operations in line with overall standards. Ensure end to end ownership of resolution. Ensure operations according to defined KPIs and SLAs. Ensure regulatory compliance in line with the countries, customers, and regulations. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Drive Quality Mindset: Manage service quality expectations and address customer concerns
Service Transition : Ensure success of the the “build side” of the transition plan through appropriate resource planning, staffing and provision of necessary site and other functions supporting services. Collaborate with peers within region and globally to ensure the HR Support Solutions/PSS network provides consistent and effective services to our customers
Achieve our HR Support Solutions/PSS vision by driving global consistency through collaboration. In partnership with HR Support Solutions/PSS governance function, ensure global standards are effectively implemented and lived in the regional network. Partner with other HR Support Solutions/PSS leaders and operations teams to effectively achieve this. Liaison (and coordination) within other Service teams (e.g. Advisory, PST, ELM, PR&R teams) for cross functional end to end service delivery and process improvement. Engaging with stakeholders to contribute to global service delivery initiatives from and operations perspective. Upon need participate in Support Solutions Network projects and squads
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Staffs disciplinary, misconduct investigation and grievance handling
Responsible in full cycle of recruitment process including job advertising, involve in screening, interviewing candidates, conducting reference check if required and on boarding process
Responsible in off boarding process including exit questionnaire, handover of company properties, and preparing acceptance of resignation letter
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1) Recruitment – Manage overall recruitment cycle of a new hire including post job vacancies online, review resume, arrange interview, conduct orientation, etc.
2) Monthly Payroll – Manage overall payroll procedures including calculation and payment of monthly wages (for both local and foreign employees), statutory payment (EPF, SOCSO, EIS), etc.
3) Performance Review – Compile feedbacks for each employee for yearly performance review, arrange meetings and prepare summary reports to Management.
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