Financial Accuracy: Ensure all receivables and account statements are correct and submitted on time, covering guests, groups, banquets, employees, and credit card companies.
University degree with 3-4 years of relevant experience.
Attention to detail, good communication, and interpersonal skills.
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We are looking for a dynamic and experienced Trainer to join our team! The trainer will be responsible for developing and delivering training programs to equip new associates with the skills and knowledge needed to succeed.
Key Responsibilities:
- Conduct onboarding and training sessions for new associates.
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Position Assessment and Talent Intelligence solutions by connecting platform capabilities to client business outcomes.
Explain how assessment, competency frameworks, talent analytics and skills intelligence support better decision-making in talent management and learning strategy.
Recommend suitable solution approaches including pilot design, assessment scope, target audience, expected outcomes and implementation considerations.
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Collecting, and entering data to maintain and update all aspects of leaves and attendance information
Resolving and responding to staff inquiries, issues, and problems related to leaving and attendance, payroll, and incentives including resolving issues and problems related to staff affairs.
Handling workplace investigations, disciplinary, and termination procedures.
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Market Intelligence: Conduct market surveys, monitor competitor activities, and provide feedback on emerging industry trends.
Education & Experience: Bachelor's Degree in Electronic Engineering or relevant discipline fresh graduate, OR, Diploma in Electronic Engineering or relevant discipline + minimum 2-4 years working experience in electronic component sales may be considered. Experience in handling regional business is a plus.
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Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
Manage bad debt provision, credit write-offs and credit suspensions when deemed appropriate, and coordinate with external collection agencies or lawyers on a case-by-case basis.
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