Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
Ensure that all inventory is traceable at every stage of the supply chain, in compliance with GMP, MSQH and HALAL standards food safety and quality.
Pick items from stock based on stock movement forms, recording batch details for traceability and organizing items for distribution.
Perform regular stock balance verifications, identify discrepancies and take corrective actions to resolve them, ensuring traceability of all actions taken.
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Issue Resolution: Handle returns, exchanges, and basic customer complaints gracefully, escalating to management when necessary.
Maintenance: Keep the checkout area clean, organized, and fully stocked with bags and receipt paper.
We are seeking a friendly and efficient Cashier / Customer Service Representative to process customer transactions, answer inquiries, and ensure a positive, welcoming shopping experience for everyone who visits our store.
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Liaise closely with the Operations and Finance departments to coordinate logistics activities and ensure smooth daily operations.
Assist in sales reconciliation by comparing actual sales collections with delivery platform reports and other sales records to ensure all figures are accurate and balanced.
Perform other ad hoc duties assigned by Management from time to time.
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Handle post-sales activities, including preparing documents such as Delivery Orders (DO) and agreements, submitting billing requests, and ensuring end-to-end service delivery to customers.
Maintain accurate records of client purchases in the system.
Support additional post-sales tasks such as billing and collections when required.
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