We are looking for an L2 Application Production Support Engineer with hands-on experience in Linux/Unix and SQL to support Java/J2EE applications. The candidate will be responsible for application monitoring, troubleshooting, incident resolution and ensuring system availability while meeting defined service-level agreements (SLAs).
Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.
Observability & Logging: Fluent in reading logs and traces using tools like Datadog, Splunk, ELK, or CloudWatch to locate failing components from user-reported issues.