Receive, record, and follow up on residents' and tenants' requests, complaints, maintenance issues, and feedback, ensuring timely coordination with the relevant departments for resolution.
Assist with the booking of common facilities, move-in and move-out arrangements, parcel and courier handling, and other resident-related services in accordance with established procedures.
Answer telephone calls, emails, and other correspondence professionally, maintaining accurate records of visitor logs, service requests, incidents, lost and found items, and other operational documentation.
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Assist in general office administration, customer service, CRM updates, KPI tracking, device and payment collection, and coordination with customers, staff, and other departments to ensure smooth daily business operations.
Perform submission, activation, database updates, documentation, coordination, purchasing support, and other administrative duties as assigned by the management from time to time.