- Bangsar Federal Territory Malaysia
Hiredly X Hiring! Full Time Sales Development Representative in Federal Territory, Earn up to MYR 5,500 - Ricebowl
Working Location
Job Description
Requirements
- 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
- Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
- Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
- Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
- Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
- Proficient in English.
- Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
- The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.
Responsibilities
- Act as the primary point of contact for client inquiries and provide excellent customer service.
- Schedule and coordinate appointments between potential clients and the sales team.
- Identify potential leads and support overall sales development efforts.
- Maintain accurate and up-to-date client records in the system.
- Collaborate with cross-functional teams to ensure a customer-centric approach.
- Ensure high levels of client satisfaction and smooth operational support at all times.
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