To identify opportunities, establish relationships with key decision-makers and successfully drive the sales process with existing and potential customers
Candidates who possess a university degree preferably in Business, IT and Computer Science are strongly encouraged to apply.
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To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
Working with team members to ensure sales target are achieved.
Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
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Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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Maintain defect tracking records and submit progress/completion reports.
Attend to urgent maintenance issues and provide on-site support when required.
Verify completed works, ensure compliance with safety requirements and company SOPs, and assist in project handover and defect closure documentation.
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Maintain defect tracking records and submit progress/completion reports.
Attend to urgent maintenance issues and provide on-site support when required.
Verify completed works, ensure compliance with safety requirements and company SOPs, and assist in project handover and defect closure documentation.
...
Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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To assist the Finance Manager to prepare monthly, quarterly and annual accounting reports.
To ensure that Troopers invoice clients within a timely manner in accordance with the established finance policies and individual client payment terms.
To assist the Finance Manager to prepare Budgets and closely monitor expenditures and income associated with all projects/campaigns together with the annual budget requirements.
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Maintain and provide clear weekly and monthly financial trackers, covering revenue/income received, billings, collections, outstanding amounts, future billings and other key financial information using A.I tools.
Collate and organise payments, expenses, claims and supporting documents for submission to the Firm’s external accountants, ensuring information provided is complete and properly recorded using A.I tools.
Act as the main liaison with the Firm’s external accountants for day to day accounting matters, including attending to queries, providing supporting documents and following up on outstanding matters using A.I tools.
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Feedback Management: Document customer feedback, common pain points, and recurring technical glitches, reporting them regularly to management to improve overall service quality.
Cross-Functional Coordination: Support day-to-day front-line administrative operations and assist other teams during peak launching campaign periods.
Education: Minimum Diploma or Bachelor’s Degree in any field. Fresh graduates with a passion for customer service are strongly encouraged to apply.
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