The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
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Create, review and localise marketing content such as campaign frameworks, customer and sales presentations, and key messaging assets, ensuring relevance, consistency and quality across markets.
Monitor and optimise performance across the full marketing and sales funnel, from demand generation and lead quality through conversion, bookings and revenue, working closely with Sales and Lead Qualification teams to improve opportunity‑to‑booking conversion.
Manage marketing spend tracking and prioritisation, providing input and recommendations to General Manager and Commercial Leaders on budget allocation and campaign effectiveness.
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Oversee the execution of advertising campaigns while attending to clients’ and agencies’ requirements and ensuring good customer service and after-sales support.
Proactively identify new business opportunities through market research, networking, industry engagement, and relationship-building activities to generate advertising revenue for the company.
Collaborate closely with internal teams to identify upselling opportunities and optimise advertising performance to maximise ROI.
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Lead strategic workforce planning, conduct talent reviews, and manage organisational design projects across multiple geographies to ensure alignment with business objectives.
Drive succession planning, identify high-potential talent and key roles, and implement targeted strategies for performance management and employee growth.
Design, optimize, and own sourcing strategies by leveraging tech talent channels, social platforms, referrals, and innovative sourcing methods to build strong and sustainable talent pipelines;
Uphold and continuously raise standards of candidate experience and hiring excellence across the entire recruitment lifecycle;
Drive improvements in recruitment processes, tools, and practices using data, metrics, and market insights to influence decision-making and outcomes;
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Onboarding: Prepare employment contracts, facilitate smooth onboarding processes, and ensure new hires complete all required company and legal paperwork.
Timesheet Management: Collect, verify, and reconcile weekly/monthly timesheets, attendance logs, and overtime records from various construction sites.
Payroll Processing Support: Compute wages, allowances, site-specific allowances, deductions, and benefits, preparing accurate data inputs for monthly payroll processing.
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