Customer Support
Troubleshooting
Technical Assistance
Problem Solving
Communication Skills
Active Listening
Time Management
Patience
Ticketing Systems
Remote Support
Customer Service
Sales
Content Creation
Social Media Marketing
Perform basic branch maintenance, including replacing downlights, transformers, power supplies, and ensuring POS systems, network, and display equipment remain operational.
Explain technical issues, repairs, and PC builds clearly to customers while managing turnaround expectations.
Provide excellent customer service and encourage positive customer feedback through Google reviews.
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Perform basic branch maintenance, including replacing downlights, transformers, power supplies, and ensuring POS systems, network, and display equipment remain operational.
Explain technical issues, repairs, and PC builds clearly to customers while managing turnaround expectations.
Provide excellent customer service and encourage positive customer feedback through Google reviews.
...
Contribute to strategic tasks such as benchmarking, data consolidation and analysis, proposal development, policy reviews, and preparing presentation materials.
Provide accurate guidance to staff on HR matters, ensuring compliance with policies and procedures.
Supervise team members by setting professional standards, providing clear direction, and ensuring timely, high-quality deliverables.
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• Implement sales and marketing activities, including developing new business opportunities, executing sales promotions, trade activities, and product pricing strategies for the Malaysian market.
• Coordinate with Customer Experience (CX) personnel to ensure the timely availability and delivery of products to customers.
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