Group-Level Contribution & Subsidiary Stewardship- Obligated to collaborate and provide support across different teams and departments to ensure the smooth functioning and success of the parent company's operational needs.- Required to undertake any other such duties as may be assigned by the Company whenever such needs arise to support the Group's objectives.- Ensure full adherence and compliance with the Employee Handbook, Code of Conduct, and any other Company guidelines published by the parent company.- Working closely with Senior Management Team and Group Strategy & Operations to synthesize ideas and address operational gaps to enhance Group-wide efficiency.
Group-Level Contribution & Subsidiary Stewardship- Obligated to collaborate and provide support across different teams and departments to ensure the smooth functioning and success of the parent company's operational needs.- Required to undertake any other such duties as may be assigned by the Company whenever such needs arise to support the Group's objectives.- Ensure full adherence and compliance with the Employee Handbook, Code of Conduct, and any other Company guidelines published by the parent company.- Working closely with Senior Management Team and Group Strategy & Operations to synthesize ideas and address operational gaps to enhance Group-wide efficiency.
Group-Level Contribution & Subsidiary Stewardship- Obligated to collaborate and provide support across different teams and departments to ensure the smooth functioning and success of the parent company's operational needs.- Required to undertake any other such duties as may be assigned by the Company whenever such needs arise to support the Group's objectives.- Ensure full adherence and compliance with the Employee Handbook, Code of Conduct, and any other Company guidelines published by the parent company.- Working closely with Senior Management Team and Group Strategy & Operations to synthesize ideas and address operational gaps to enhance Group-wide efficiency.
Develop, implement, and manage learning and organizational development strategies, including training programs and records aligned with business objectives.
Formulate, review, and administer HR policies and procedures in line with company goals.
Handle employee relations matter such as conflicts, grievances, and disciplinary actions in a fair and consistent manner.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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