Monitor, track, and follow up proactively on all deferment cases from the point of identification until full resolution. This includes ensuring timely updates from relevant departments or stakeholders, maintaining accurate case status records, escalating delays or issues where necessary, and coordinating with Sales, Operations, and other support teams to ensure each case is processed within the required turnaround time (TAT).
Liaise closely with Sales Teams and Bankers on all sales support matters and outstanding items.
Attend to customer and bank partner enquiries and complaints in a timely and professional manner.
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