Service Excellence & SLA Management: Manage the end-to-end lifecycle of payroll processing requests, ensuring precise, timely execution in alignment with Service Level Agreements (SLAs) and pay cycle deadlines.
Payroll Accuracy & Quality Assurance: Execute high-accuracy payroll data updates and perform rigorous audits of payroll registers and variance reports to maintain the integrity of payroll outputs.
Reporting & Payroll Analytics: Deliver scheduled and ad-hoc payroll reports, providing stakeholders with accurate data for labor cost analysis and financial reporting.
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Advanced Service Delivery: Manage complex and high-priority service requests, ensuring execution excellence in alignment with established SLAs and targets.
Payroll Accuracy & Quality Assurance: Execute high-accuracy payroll data updates and perform rigorous audits of payroll registers and variance reports to maintain the integrity of payroll outputs.
Reporting & Payroll Analytics: Deliver scheduled and ad-hoc payroll reports, providing stakeholders with accurate data for labor cost analysis and financial reporting.
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Hands-on experience with HRMS or payroll software is a must. SAP added advantages.
Job Purpose
Responsible for executing payroll-related activities with precision, ensuring accurate and timely salary processing while maintaining compliance with company policies and statutory regulations. This role demands meticulous attention to detail, confidentiality, and the ability to efficiently handle payroll-related inquiries.
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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Payroll & Compensation: Administer monthly payroll, allowances, and statutory contributions (EPF, SOCSO, EIS, HRDF).
Training & Development: Work closely with HODs to identify training needs, coordinate in organize training courses, and ensure compliance with HRDC requirements (e.g. Grant approval, claim submission, etc.).
Employee Relations: Assist in grievances handling, disciplinary proceedings, and foster positive workplace culture.
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We are looking for a Workforce Admin who is analytical, detail-oriented, and proactive. This role is ideal for someone who thrives in a fast-paced environment and is eager to grow professionally.
Key Responsibilities:
Monitor and manage workforce data using Power BI and Excel
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Ensure system and procedure compliance with company policies, acceptable accounting practices, and applicable financial regulations
Collaborate globally across the Roche network to improve financial operations and standardize processes
You are currently pursuing a Degree in Accounting, Finance, or a related discipline at a Malaysian university or professional body (e.g., ACCA, CPA)
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Governance & Compliance: Collaborate with Company Secretaries and tax agents to ensure full compliance with Malaysian statutory requirements and corporate regulations.
Reporting: Act as a bridge between the Malaysian office and the Japanese headquarters, providing regular management reports in both Japanese and English.
Develop transferable skills in systems administration, data handling and HR communications.
Ready to learn HR hands-on and make everyday work better? Join our consulting team at GMS HR Co., where we support Malaysian organisations with practical HR solutions and people-first advice, working with us at GMS HR Co.
This internship acts as the backbone of our HR operations by supporting daily admin, HRIS maintenance and recruitment logistics so our consultants can focus on clients. You will gain practical experience helping processes run smoothly while learning core HR skills.
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