Handle complaints and follow up promptly with guests on incidents to complete feedback raised
Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Trained server staff on proper use of equipment, food handling, and portion sizing.
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Proficiency with productivity and collaboration tools (e.g., spreadsheets, presentation software, CRM or marketing platforms) to support planning and reporting.
Ability to work independently in a freelance and hybrid setup, manage multiple tasks, and meet deadlines without close supervision.
Prior exposure to hygiene, cleaning solutions, or facilities management sectors is an advantage.
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Ability to work in a fast-paced, standing environment, manage multiple tasks, and maintain attention to detail in stock handling and store presentation.
Reliability and punctuality, with a flexible schedule to work part-time hours, weekends, and public holidays as required.
Previous experience in retail, footwear, or fashion is an advantage but not mandatory; on-the-job training will be provided.
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