Provide 2nd level support to ERP and PLM users and escalate unresolved problems to 3rd level (service provider/software principle) and follow-up till problem resolution.
Involve in ERP functional related training and implementation to gain more in-depth knowledge to strengthen support skills as well as project implementation skills.
Conduct timely system testing following any system patches or Windows server updates to validate system performance and minimize operational disruptions.
...
Sesi Pembentangan & Promosi: Membentangkan profil syarikat,katalog produk, model harga pukal, dan perkhidmatan nilai tambah (cth: penghantaran pantas, harga kontrak) melalui telefon, e-mel etc..
Kerjasama Pasukan: Bekerjasama rapat dengan pasukan operasi untuk menyediakan dokumentasi bagi sebut harga rasmi, sistem e-perolehan (seperti ePerolehan), atau pesanan pembelian terus.
Berorientasikan Sasaran: Mencapai sasaran panggilan keluar harian dan saluran jualan bulanan yang ditetapkan.
...