Manage the returns and exchange process, ensuring that returned items are processed promptly and accurately. Handle any issues related to returns and communicate effectively with customers.
Track key performance indicators (KPIs) such as order accuracy, on-time delivery, and fulfilment speed. Identify areas for improvement and ensure that fulfilment processes are efficient.
Maintain accurate records of orders, returns, shipments, and inventory levels. Provide reports on fulfilment performance to management.
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Order management - closing of orders and invoicing
To follow up with native Korean speaking customers and business partners to manage quotations, order fulfilment, part returns management and collections follow up
The focal point for external customers & business partners on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.
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The Customer Service Executive is responsible for handling customer inquiries,order processing and coordinating with internal departments and ensuring excellent customer support throughout the order fulfillment process. The role requires strong communication, coordination and problem solving skills to maintain customer satisfaction and smooth business operations