Full accountability for the effective delivery of people, customer experience, sales, profit, operational standards, and Health & Safety of team and customers
Conduct frequent Service Audits ensuring all the guests are happy and satisfied with the level of service provided.
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Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
Supervise and manage the daily operation of facility controls and asset management systems.
Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
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Program Governance: Establish governance models and cadences for program execution, including milestone tracking, risk management, change control, and stakeholder updates.
Performance Monitoring: Define KPIs and success metrics for operational programs. Track performance post-implementation to ensure sustainability and continuous improvement.
Executive Reporting: Create and present program updates, strategic reviews, and executive-level presentations to senior leadership, with a focus on actionable insights and clear outcomes.
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