Taking ownership of weekly, monthly, and quarterly deliverables for internal and external stakeholders, ensuring the quality of outputs are in line with the agreed SLA’s.
Maintain strong cross-functional relationships with Marketing, Operations, Customer Service and other teams to ensure smooth execution of campaigns and risk control strategies
Team Leadership: Manage the local Cloud Operations team(s) covering both Infrastructure Operations (cloud provisioning, deployments, platform availability) and Application Operations (monitoring, configuration, performance optimization).
Identify systemic digital challenges across markets and develop regional (not just market-level) solutions, maintaining a clear view of digital maturity, capability gaps and improvement priorities.
Partner closely with Investment, Product and Engineering to ship execution-strategy enhancements, translating execution intent into clear product requirements and seeing them through implementation and onboarding of new securities.
Technology Partner Management: Manage technology vendor relationships, including contracts, renewals, and financial tracking, reviewing invoices, leading QBRs, and managing licenses and other vendor commitments.
Technology Partner Management: Manage technology vendor relationships, including contracts, renewals, and financial tracking, reviewing invoices, leading QBRs, and managing licenses and other vendor commitments.
Lead engagement and communications with local regulatory authorities across Southeast Asia—including routine business dialogues, inquiry handling, and relationship maintenance—to sustain a healthy regulatory ecosystem.
Taking ownership of weekly, monthly, and quarterly deliverables for internal and external stakeholders, ensuring the quality of outputs are in line with the agreedSLA’s.
Own regional oversight of Digital Execution Standards (DES), Ad Technology Standards (ATS) and naming conventions, maintaining a scorecard that tracks performance, gaps and required actions by market.
Identify systemic digital challenges across markets and develop regional (not just market-level) solutions, maintaining a clear view of digital maturity, capability gaps and improvement priorities.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.