Assist in securing local regulatory permits and clearance documentation required for importing hardware, with a specific focus on specialized test devices entering Singapore and other APAC regions.
Monitor shipment trajectories and ensure seamless hand-offs between freight forwarders, customs brokers, and internal teams.
Coordinate logistics and hardware provisioning for new product evaluations and trial runs.
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Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
Set and track staff and department deadlines. Mentor and coach as needed.
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Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
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· Minimum Certificate/STPM in Business Administration, Information Management, Finance, Banking, Insurance, or a related field. Diploma or Degree holders are preferred. Candidates without the stated qualifications must possess at least 6 years of relevant operations experience with a strong performance track record.
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Use the FTO platform to drive change at scale: Know the Field Tech Operations function intimately and use it as a platform to lead transformation, with a demonstrated pattern of thinking big rather than optimizing the status quo.
Drive productivity through automation and AI: Redesign how operations work gets done so the org produces materially more without adding people, using AI and automation as the primary lever, and deliver results at a different scale.
Build systems and a single source of truth: Design mechanisms, standards, and trusted business insights that scale on their own; build the machine rather than personally running each cycle.
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