This role is responsible for driving post-onboarding client success, commercial growth, and operational excellence across assigned accounts. By serving as the primary client advocate, the role ensures high platform adoption, consistent fulfillment performance, competitive sourcing outcomes, and expansion of revenue opportunities — including improved margins and new income streams. Success is measured by sustainable client engagement, increased GMV and profitability, and strong collaboration with cross-functional teams to deliver an exceptional end-to-end procurement experience.
Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
...
Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
...
To support the Operations Manager in planning, establishing, and overseeing new branch operations. The role ensures that new branches are operationally ready, comply with company standards, and assist to overseeing fleet operations, optimizing delivery efficiency, and ensuring high operational performance across all branches.
Operations Support
Develop and implement SOPs and operational workflows.
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