Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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This role is responsible for driving post-onboarding client success, commercial growth, and operational excellence across assigned accounts. By serving as the primary client advocate, the role ensures high platform adoption, consistent fulfillment performance, competitive sourcing outcomes, and expansion of revenue opportunities — including improved margins and new income streams. Success is measured by sustainable client engagement, increased GMV and profitability, and strong collaboration with cross-functional teams to deliver an exceptional end-to-end procurement experience.
Interface as client services and data management expert (entry, integrity and hygiene). Managed contract renewals and billings as and when required.
Collaborate with Sales team to schedule client meetings and follow-ups whenever required
Generate reports and data analytics for strategic decision-making. First tier analyst to feedback to Commercial Operations team on latest trends, performance gaps and market opportunities
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To ensure all costs/expenses are picked up timely for all ongoing projects and monitored on regular basis.
To assist the Head to analyze and enhance existing business processes for both business units to ensure operational efficiency and adherence to company policies and procedures.
To manage, provide and assist for any yearly financial audits including but not limited to equipment/packaging functions.
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Develop and maintain SOPs for system usage; conduct basic user training for new staff.
Identify process gaps in current systems and recommend improvements or automation opportunities.
Extract, clean, and analyse data from ERP/CRM systems to produce operational reports (sales performance, inventory turnover, fulfilment rate, purchase variances).
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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