Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirementsSupport the execution of cross-functional projects assigned by management and undertake additional duties as required
Degree in Business Administration, Management, Science, or equivalent2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
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GSK Service & Tour Sdn. Bhd. sedang mencari individu yang teliti, teratur dan bertanggungjawab untuk menyertai team kami sebagai Assistant Operation Executive secara sepenuh masa.
Jawatan ini memainkan peranan penting dalam memastikan pengurusan fleet kenderaan GSK berjalan dengan lancar, termasuk dokumentasi kenderaan, penyelenggaraan, rekod servis, insurans, roadtax serta pemantauan penggunaan setiap kenderaan.
...
GSK Service & Tour Sdn. Bhd. sedang mencari individu yang teliti, teratur dan bertanggungjawab untuk menyertai team kami sebagai Assistant Operation Executive secara sepenuh masa.
Jawatan ini memainkan peranan penting dalam memastikan pengurusan fleet kenderaan GSK berjalan dengan lancar, termasuk dokumentasi kenderaan, penyelenggaraan, rekod servis, insurans, roadtax serta pemantauan penggunaan setiap kenderaan.
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Assist as a backup for Customer Service Administration when required, including handling end-user inquiries, scheduling technician appointments, preparing service reports, and managing relevant courier waybills.
Communicate with relevant parties, including Conex via WeChat, for product coordination and issue resolution when required.
Assist in creating and maintaining service cases and daily service updates where required.
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Interface as client services and data management expert (entry, integrity and hygiene). Managed contract renewals and billings as and when required.
Collaborate with Sales team to schedule client meetings and follow-ups whenever required
Generate reports and data analytics for strategic decision-making. First tier analyst to feedback to Commercial Operations team on latest trends, performance gaps and market opportunities
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To ensure all costs/expenses are picked up timely for all ongoing projects and monitored on regular basis.
To assist the Head to analyze and enhance existing business processes for both business units to ensure operational efficiency and adherence to company policies and procedures.
To manage, provide and assist for any yearly financial audits including but not limited to equipment/packaging functions.
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The Senior Executive, Quality Operations will be the central executor of our end-to-end quality control process — coordinating inspection scheduling, managing 3rd party agencies, reviewing reports, handling regulatory compliance, and ensuring every failed issue is followed up to resolution. This role also conducts factory visits where quality issues require on-the-ground resolution, for high-risk POs, and to spot-check that 3P agencies are executing to Montigo's standards. This role works closely with the Head of QC and Procurement to keep quality operations running smoothly across all POs, and will evolve into a broader QC management role as the team grows.