Set an example in ‘Leading to be Customer driven’ by implementing effective control mechanisms and monitoring ‘Service Quality’ of the section to ensure high Customer Service Standards
Develop a robust distribution infrastructure to establish NDC as the lead, ensuring support from Regional Sales, Revenue Management, and IT departments. This involves piloting the solution and providing a platform for Malaysia Airlines to roll out NDC as a preferred and enhanced distribution capability.
Identify and evaluate opportunities to improve operational effectiveness through process simplification, automation, turnaround time reduction, risk mitigation, productivity enhancement, and man-hour savings.