Process customer transactions accurately and efficiently at the point of sale, including handling cash, credit card payments, and any applicable loyalty programs.
After Promotion to Live Stream Operations Trainer: Train the Malaysia host team and develop newcomers from scratch. Organize post-live debrief sessions and provide professional advice to hosts. Write and design standardized livestream scripts, implement HQ live standards. Own the liveroom output and performance, continuously optimize live data. Analyze competitor live rooms, extract winning tactics and apply them to the team. Be familiar with various automotive live playstyles; beyond routine streams, keep exploring innovative live formats. Understand algorithm rules and traffic logic across major platforms including TikTok, Facebook and YouTube to guide hosts in boosting exposure and conversion.
Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.2.Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.3.Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.4.Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.5.Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.6.Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.7.Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.
Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.