Verve Digital Services Hiring! Full Time Customer Service & Operations Associate (Fintech Industry) in WP Kuala Lumpur, Earn up to MYR 6,000 - Ricebowl

About Us

Verve Digital Services is a financial services company established in 2017, committed to delivering innovative and reliable digital solutions to support the evolving needs of the financial industry. Driven by technology and innovation, we strive to provide efficient, secure, and customer-focused services while fostering a collaborative and growth-oriented work environment. As we continue to expand, we are looking for passionate and talented individuals to join our team and grow with us.

Requirements

• 2+ years’ experience in Customer Service or Operations; dispute/complaint handling preferred.
• Finance background is a MUST.
• Familiar with securities settlement, data-sensitive operations, Excel, and messaging platforms.
• Strong logical thinking, problem-solving, and communication skills.
• Knowledge of customer service procedures and trading execution processes.
• Responsible, adaptable, and able to handle peak periods, shifts, and overtime when required.
• Results-driven, independent, and able to work effectively across teams.
• Mandarin proficiency (reading, listening, and typing) is a MUST.

• Handle client inquiries and disputes online, providing professional trading support to them.

• Proficiently operate settlement systems for trade instructions, execution, reconciliation, fund transfers, and data analysis.
• Execute trading instructions, manage price inquiries, quotations, order follow-ups, and negotiated solutions with upstream institutions; promptly escalate and track exceptions to closure.
• Identify and resolve operational issues, escalating exceptions and tracking them to closure.
• Communicate business rules clearly and resolve disputes while protecting company interests.
• Identify operational bottlenecks and coordinate with institutions on market updates and new products.
• Performed-hoc tasks assigned.

• Full-time position (5 working days per week)
• Competitive salary package
• Performance bonus (subject to company policy and individual performance)
• Annual leave, medical leave, and statutory benefits (EPF, SOCSO & EIS)
• Comprehensive training and on-the-job guidance
• Career growth and advancement opportunities
• Friendly, collaborative, and positive working environment