Nowwa Coffee Hiring! Full Time Operation Executive (Coffee Brand) in WP Kuala Lumpur, Earn up to MYR 6,000 - Ricebowl

Diploma in Hospitality, F&B Management, or a related field.

At least 2–3 years of relevant experience in coffee, F&B, beverage, or franchise operations.

Candidates with coffee brand or beverage franchising experience will have an added advantage.

Experience in managing multiple outlets, staff scheduling, inventory, and daily outlet operations is preferred.

Strong leadership, communication, problem-solving, and organizational skills.

Good understanding of F&B operational procedures, hygiene, and food safety standards.

Valid Food Handling Certificate and Typhoid Vaccination Certificate.

Willing to travel between outlets across the Klang Valley.

Possess own transportation and a valid driving licence.

Able to work on weekends, public holidays, or outside normal working hours when required by operational needs.

Outlet Operations Management

• Monitor and oversee the day-to-day operations of coffee outlets to ensure smooth and efficient operations.

• Ensure outlets comply with company SOPs, operational standards, service quality, and hygiene requirements.

• Conduct regular outlet visits to identify operational issues and ensure timely resolution.

• Monitor staff performance, outlet cleanliness, product quality, and customer service standards.

Staff Scheduling & Workforce Management

• Prepare and manage staff schedules based on outlet manpower requirements and business needs.

• Ensure sufficient manpower coverage for daily operations, peak hours, weekends, and public holidays.

• Monitor staff attendance, punctuality, leave, and shift arrangements.

• Coordinate staff deployment between outlets when required.

Inventory & Warehouse Management

• Conduct regular inventory and stock takes for warehouse and outlet supplies.

• Monitor stock levels, usage, wastage, and inventory movement to ensure sufficient supplies are available.

• Coordinate with relevant teams on stock replenishment and distribution to outlets.

• Identify discrepancies and implement appropriate measures to minimize stock loss and wastage.

Training & Staff Development

• Conduct and coordinate training for baristas and outlet staff on operational procedures, product knowledge, customer service, and company SOPs.

• Support the onboarding and training of new outlet employees.

• Monitor staff competency and provide coaching or guidance where necessary.

Operational Monitoring & Reporting

• Monitor overall outlet performance and identify areas for operational improvement.

• Conduct regular checks and inspections to ensure outlets maintain the required operational and brand standards.

• Prepare operational reports and provide updates to management on outlet performance, manpower, inventory, and operational issues.

• Work closely with relevant departments to resolve operational matters and improve efficiency.