Coordinate, liaise, support and conduct internal as well as external audit needs/issues including technical discussions and internal audits (e.g. scanning exercises, penetration tests).
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
5+ years in corporate accounting, financial operations, or internal/external audit support, with hands-on ownership of close reconciliations and audit request schedules
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Coordinate, liaise, support and conduct internal as well as external audit needs/issues including technical discussions and internal audits (e.g. scanning exercises, penetration tests).
What You'll Do: Provide technical support for daily operational activities️ Troubleshoot and resolve system or application issues promptly Monitor system performance and escalate incidents as required Collaborate with cross-functional teams to implement solutions Maintain clear documentation of processes and resolutions
Utilize existing tools (e.g., JIRA) for test tracking and perform various positive & negative testing in various Trade Finance Operations systems (e.g. case management systems, trade finance processing systems, Swift system)
Utilize existing tools (e.g., JIRA) for test tracking and perform various positive & negative testing in various Trade Finance Operations systems (e.g. case management systems, trade finance processing systems, Swift system)