Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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To drive all activities relating to customer on-boarding, operational excellence, + customer retention in collaboration with your center of excellence peers + teams.
To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring all sites meet or exceed their productivity targets.
To contribute information required for tenders/proposals to support closing of new busines
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High-End Hospitality Standards: Lead by example on the floor during peak hours, ensuring flawless execution, precision, and personalized service.
High-Net-Worth Relationship Management: Act as the primary face of the venue for VIPs, celebrities, and high-profile guests with absolute discretion and tact.
Issue Resolution: Handle live operational challenges and guest complaints gracefully, protecting the brand's premium reputation.
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Tech-Driven R&D: Utilize data from our mobile app and sales analytics to iterate on menu offerings and localized tastes.
Supplier Technical Vetting: Lead the technical qualification of raw material suppliers (eg. cocoa, syrups, milk alternatives) to ensure they meet our high-quality benchmarks.
Relationship Management: Build deep partnerships with vendors to ensure supply resilience and early access to innovative ingredients.
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Logistics & 3PL Coordination: Prepare delivery documents, track proof of delivery (POD), update delivery calendars, and coordinate site dispatch with 3PL carriers, warehouses, and project teams.
Invoice Audit & Verification: Perform thorough 3-way checks comparing incoming vendor invoices against Purchase Orders (POs), DOs, and rate cards.
Inventory & Procurement Support: Track stock movement records (inbound/outbound), reconcile DOs against inventory reports, and maintain accurate PO/DO documentation.
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Providing technical leadership in the manufacturing processes and techniques.
Enforce health and safety protocols in compliance with company and regulatory standards.
Manage activities of several departments/sections including production operations, safety, planning and scheduling, shipping and receiving, inventory control, and facility and equipment maintenance.
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Generate data-driven insights and analytical outputs, including graphical representations and performance dashboards, to support operational decision-making and presentations.
Engage actively with cross-functional teams and Supply Chain leadership to broaden industry acumen and accelerate professional development.
Administrative duties and coordination tasks as required.
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Perform ingredient testing and collect product samples.
Ensure loading and unloading manual preparations and inspections are performed and documentation and process quality records are completed both manually and electronically as required.
Understand and adhere to all safety policies and procedures including equipment lockout tag outs confine space requirements and take lead in tank cleaning activity.
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