Coach team leads and senior analysts on case decision quality, investigative rigour and escalation judgment. Build a bench of leaders within the team, not just individual contributors.
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Monitor assigned international transportation performance across ocean, ISO tank, air and other applicable modes, focusing on service reliability, lead time, booking performance, space/equipment constraints and recurring exceptions.
Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Assist in planning and executing sales events, roadshows, and product launches, including coordination of logistics, materials, vendors, and on-ground or virtual requirements.
Ensuring full bid governance and documentation control, maintaining accurate records, assumptions, decisions, and version history in compliance with internal audit requirements.
Coordinate contractors including selection of contractors, quotation negotiation, training and KPI review, to ensure fulfillment of contractual service commitments
Coordinate contractors including selection of contractors, quotation negotiation, training and KPI review, to ensure fulfillment of contractual service commitments