Participate in tender and pre-contract reviews, providing operational input on project methodology, resource requirements, costing, scheduling and execution risks.
Maintain strong commercial oversight of project budgets, cost-to-complete, cash flow, claims, variations, margins and overall project profitability.
Work closely with Contracts, Quantity Surveying, Procurement, Finance, Sales and other functions to ensure alignment from tender award through project completion.
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Ensure Operational Excellence: Oversee compliance with company policies, procedures, and operational standards while continuously identifying opportunities to improve processes, productivity, and overall store performance.
Customer & Market Focus: Champion a customer-centric approach across all retail operations while keeping up to date with market trends, competitor activities, customer behaviours, and emerging retail opportunities.
Budget & Financial Management: Partner with the operations team throughout the annual budgeting process, monitor financial performance, and provide realistic sales and operational inputs to support the achievement of budget and profitability targets.
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Coach team leads and senior analysts on case decision quality, investigative rigour and escalation judgment. Build a bench of leaders within the team, not just individual contributors.
Set individual and team performance goals, conduct regular performance reviews, and manage underperformance directly and fairly.
Define and own the KPI framework for the function, covering case turnaround times, alert to resolution SLAs, QA pass rates, STR/SAR filing timeliness and backlog ageing. Review these regularly with the team, not only at leadership reporting time.
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Coach team leads and senior analysts on case decision quality, investigative rigour and escalation judgment. Build a bench of leaders within the team, not just individual contributors.
Set individual and team performance goals, conduct regular performance reviews, and manage underperformance directly and fairly.
Define and own the KPI framework for the function, covering case turnaround times, alert to resolution SLAs, QA pass rates, STR/SAR filing timeliness and backlog ageing. Review these regularly with the team, not only at leadership reporting time
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Want to help shape how hardware gets sold and delivered? Working with us at Metasigma, you will join a small tech-hardware team building dependable devices and systems that help customers operate more smoothly.
As a builder on our Commercial & Operations team, you will set up practical sales and operations routines that scale as we grow, and help turn early ideas into repeatable workflows you can point to.
Monitoring vessel movements and port congestion, taking proactive steps to mitigate delays and operational bottlenecks.
Responding swiftly to operational disruptions, including last-minute vessel schedule changes, weather impacts, or documentation issues, with timely escalation and resolution.
Ensuring accurate and timely reporting of vessel performance, cargo handling activities, and cost control measures to regional and global stakeholders.
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Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration.
Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized.
Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning, adhering to central IT guidelines.
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Automation Projects: Assist the engineering and project management teams in developing automated reports and interactive dashboards to streamline manual data entry and provide real-time operational visibility.
Operational Gap Support: Collaborate with production and engineering leads to bridge gaps in daily operations by maintaining accurate documentation, tracking KPIs, and supporting equipment troubleshooting efforts.
Cross-Functional Collaboration: Work closely with the Project Management and Engineering teams to translate complex technical data into actionable insights, ensuring clear communication across departments.
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