ERP Bank Reconciliation: Match incoming customer payments and bank transfer transactions against accounting ledgers using the ERP’s automated reconciliation tools.
Discrepancy & Escalation Handling: Flag missing details, portal rejections, or unidentified bank transfers immediately to the designated supervisor.
Define develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
Review HRSSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HRSSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model.
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Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment.
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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