Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
Management of continuous data cleansing and Data lifecycle management
Analyze business processes and identify opportunities for automation and optimization...
Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration...
Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met...
Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience...
Lead and Develop the Team: Set objectives, manage performance, coach team members, plan capacity, and foster a culture of accountability, collaboration, and continuous improvement.
Operational Performance and Quality: At least 5 years' experience in merchant operations, onboarding, sales operations, or process improvement, with experience managing SLA, quality, productivity, and activation targets.
Product and Process Enhancement: Proven ability to design scalable processes, improve operational efficiency, implement automation, and use Salesforce, data, and AI-enabled tools to support decision-making....
Stakeholder alignment: Work closely across country leads and cross-functional teams to socialise, refine, and land seller programmes.
User growth initiatives: Support the end-to-end planning and execution of user growth initiatives for GrabMall, ensuring cross-functional alignment between Ops, Product, and relevant teams.
Ecosystem cross-selling: Contribute to strategies that convert the existing Grab user base into active GrabMall shoppers through high-context placements....
Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Dispatch and escalate complex technical incidents or requests to Level 2 support teams when issues exceed first-level resolution parameters
Contribute to building knowledge by writing and reviewing technical articles, posting community updates, and creating end-user guides in cooperation with Adoption Services...
Maintenance Execution: Supervise the panel cleaning team on-site, conduct preventive inspections, and identify or repair minor electrical faults (e.g., fuses).
Reporting & Coordination: Generate post-service O&M reports, assist engineers during complex repairs, and coordinate with Supply Chain for parts.
Safety & Client Support: Enforce strict PPE compliance on-site and assist in answering basic customer inquiries regarding outages or performance....
Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness....
To prepare and monitor annual maintenance budgets (CapEx & OpEx) and provide maintenance reports to HQ management.
To perform any ad-hoc tasks as and when assigned by the Superior.
To conduct regular site visits to cinema branches nationwide for audits, inspections, and technical evaluations. (On-call to provide remote technical support for all branches during critical breakdowns or emergencies.)...
Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments....
Drive scalable growth across the distribution network through cost optimisation, system and technology enhancement, process improvement, and capacity utilisation, while maintaining required quality and service levels.
Collaborate closely with functional leaders across Store Operations, Finance, HR, IT, Commercial, Marketing, Business Units, and other corporate functions to ensure effective coordination and execution of business priorities.
Ensure effective governance, compliance, risk management, and internal controls across the distribution network....