Jev Management & Trading Hiring! Full Time BPO Operations Manager | Mandarin Speaker @ PJ - KL in Selangor - Ricebowl

Location: Petaling Jaya / Kuala Lumpur

You'll take ownership of people, client accounts, service delivery and operational performance — leading teams of 30–100 employees while driving the KPIs that matter.

If you're ready for bigger leadership exposure and stronger career progression, this could be your next move.

What You'll Get

• Career progression opportunities
• Leadership exposure across 30–100 employees
• EPF + SOCSO
• Annual Leave

What We're Looking For

• 5+ years of Contact Centre / BPO experience
• At least 2 years in a managerial role
• Experience leading 30–100 employees
• Bachelor's Degree in Business, Management, Communications or related field
• Fluent in Mandarin + English + Bahasa Malaysia
• Strong inbound customer service operations experience
• Good knowledge of SLA, AHT, ASA, FCR, CSAT & Occupancy
• Understanding of Workforce Management, QA & Customer Experience
• Strong client and stakeholder management skills
• Comfortable with CRM and contact centre platforms
• Strong problem-solving and decision-making abilities

What You'll Lead

• Own daily inbound contact centre operations
• Drive SLA, KPI, quality & CSAT performance
• Lead and develop Team Leaders, Supervisors & Customer Service teams
• Manage workforce planning and staffing requirements
• Own client relationships, business reviews & escalations
• Improve productivity, engagement and team performance
• Oversee QA, compliance & service standards
• Drive continuous improvements across operations and customer experience

If you're ready to take on bigger teams, greater ownership and your next career move, we'd like to hear from you.

Apply now & drop us your resume!

Work Location: In person